Privacy Policy

Your privacy matters. This policy explains what we collect, how we use it, and the choices you have.

Last updated:

1) Scope & Who We Are

This Privacy Policy describes how Casablanca Fashion Brand (“Casablanca Fashion Brand,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit, browse, or make a purchase on casablancafashionbrand.com, contact our customer service, or otherwise interact with us online.

Address: 7355 Melrose Ave, Los Angeles, CA 90046, USA. Email: [email protected].

Note: We respect the intellectual property and branding of all designers we feature. References to brand names are for descriptive purposes only.

2) Information We Collect

Information you provide to us

  • Account details such as name, email address, password, and preferences.
  • Order and checkout details such as shipping/billing address, phone number, items purchased, and purchase history.
  • Support communications including emails, chat messages, returns information, and survey responses.
  • Marketing preferences such as newsletter opt‑in status and your selections for cookie categories.

Information collected automatically

  • Device and usage data such as IP address, browser type/version, device identifiers, pages viewed, time on page, and referring/exit pages.
  • Cookie and pixel data used for essential site operation, performance, personalization, and advertising measurement.

Information from third parties

  • Payment processors for payment authorization status and fraud screening results.
  • Shipping and logistics partners for delivery updates and tracking.
  • Analytics and advertising partners for aggregated audience insights and ad performance reporting.

3) Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate our site, understand performance, personalize experiences, and deliver relevant marketing. You can review or update your preferences at any time using “Cookie Settings.”

  • Strictly necessary: Required for basic site features, security, and cart/checkout.
  • Performance/Analytics: Help us understand traffic and improve the site (for example, aggregated reports).
  • Functional: Remember choices such as language or region.
  • Advertising: Measure and improve our ads; limit ad frequency; build audiences for our own marketing.

Most browsers allow you to block or delete cookies through settings. Doing so may affect certain site features.

4) How We Use Your Information

  • To process orders, payments, returns, and customer service requests.
  • To operate, secure, and improve our website and services.
  • To personalize content, remember preferences, and recommend products.
  • To send service messages (e.g., order confirmations, shipping updates) and, if you opt in, marketing communications. You may unsubscribe at any time via the link in our emails.
  • To detect and prevent fraud, abuse, or violations of our Terms & Conditions.
  • To comply with applicable laws, regulations, and legal processes.

5) How We Share Information

We do not sell personal information in the traditional sense. We may “share” personal information for targeted advertising or measurement as defined under certain laws; you can opt out using “Do Not Sell or Share My Personal Information.” We may disclose personal information with:

  • Service providers and processors who perform services for us (e.g., website hosting, payment processing, logistics and carriers, customer support, analytics, advertising, and email delivery). They are contractually required to use information only to provide services to us.
  • Authorities, regulators, or legal counsel when required by law or to protect rights, property, or safety.
  • Successors in interest in connection with a business transaction (e.g., merger, acquisition, or asset sale), subject to this Policy or a successor policy with comparable protections.

6) Your Privacy Rights

Residents of the EEA/UK (GDPR)

You may have the right to request access to, correction of, deletion of, or restriction/objection to processing of your personal data, and to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

Residents of California (CCPA/CPRA)

You may have the right to: know/access, correct, delete, and receive information about our data practices; to opt out of the sale or sharing of personal information for cross‑context behavioral advertising; and to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require a right to limit under the CPRA.

To exercise your rights or appeal a decision, contact us at [email protected]. You can also use:

We will verify your request and respond within the time required by applicable law. Authorized agents may submit requests on your behalf, subject to verification.

7) Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including for accounting, legal, and reporting obligations. Typical retention periods include:

  • Orders and invoices: up to 7 years for tax and accounting compliance.
  • Customer support records: 2–3 years after last contact.
  • Marketing preferences: until you unsubscribe or the data becomes inactive or is deleted.

8) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9) Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from individuals under the age of 13 (or 16 where applicable). If you believe a child has provided us with personal information, please contact us to request deletion.

10) International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States and other countries with different data protection laws. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.

12) Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will post the updated version and revise the “Last updated” date at the top of this page.

13) Contact Us

If you have questions or want to exercise your privacy rights, contact our Privacy Team:

  • Email: [email protected]
  • Address: Casablanca Fashion Brand, 7355 Melrose Ave, Los Angeles, CA 90046, USA
  • Customer Service Hours: Mon–Fri 9:00 AM – 6:00 PM PT; Saturday 10:00 AM – 4:00 PM PT; Sunday Closed