Refund & Returns Policy

Overview

We offer a 30‑day return window on unworn items with all original tags and packaging. Once received, we inspect returns within two business days and process qualifying refunds promptly to your original payment method.

• Return window: 30 calendar days from delivery date
• Inspection: within 2 business days of receipt
• Refunds: typically 3–5 business days after approval
• Exchanges: subject to stock availability at the time we receive your return

Eligibility

To be eligible for a return, your item must be:

• New, unused, and unwashed
• With all original tags, labels, accessories, and packaging
• Free from odors, makeup, deodorant, or alterations
• Returned with the original proof of purchase (order confirmation or packing slip)

If a returned item does not meet these standards, we may send it back to you and/or issue a partial refund at our discretion.

Non‑returnable items

• Final‑sale or marked “non‑returnable” items
• Underwear, swimwear bottoms, and hosiery once the hygiene seal is removed
• Customized, personalized, or monogrammed items
• Gift cards

Condition standards

We recommend trying garments on over clean undergarments and avoiding contact with fragrance, deodorant, or cosmetics. Fold knitwear along seams and return in the provided dust bag or poly to prevent creasing.

How to start a return

1. Find your order number in your confirmation email.
2. Email [email protected] with subject “Return Request – Order #XXXX”. Include the item(s) and reason.
3. We’ll reply with your Return Merchandise Authorization (RMA) and instructions.
4. Pack your item securely and ship within 7 days of receiving the RMA.

Please don’t ship any items without an RMA. Unauthorized returns may experience delays.

Exchanges

To exchange an item, start a return and note your desired size or color. We’ll hold availability where possible and ship the replacement once your return is approved. If an exchange is unavailable, we’ll issue a refund.

Refund timelines

• Inspection within 2 business days of delivery to our facility
• Refunds issued promptly after approval
• Banks and card issuers may take 3–5 business days to post the credit
• Original shipping fees are non‑refundable unless your order arrived damaged or incorrect

US returns

For most US addresses, we can provide a prepaid return label. A flat $12.95 return shipping fee will be deducted from your refund, or you may use your own insured carrier.

If we shipped an incorrect or defective item, we will cover the return shipping cost.

International returns

• Customers are responsible for return shipping and any applicable duties, taxes, or brokerage fees
• Mark your shipment “Returned Goods” to avoid additional import charges
• Original duties and taxes are not refundable by us; please contact your local customs office for reclaim options

Damaged or incorrect items

Contact us within 7 days of delivery with photos of the issue and your order number. We’ll arrange a replacement or refund and provide a prepaid label where applicable.

• Email: [email protected]
• Address (no walk‑ins for returns): 7355 Melrose Ave, Los Angeles, CA 90046, USA

Gifts & store credit

For gifts returned in new condition, we can issue store credit to the recipient once the return is approved. Please include the original order number or purchaser’s name and email.

FAQs